Frank Brattin

Hands-on IT System Administrator with experience supporting Windows infrastructure, Microsoft 365, Azure, Entra ID, Active Directory, virtualization, networking, and endpoint management across multi-site environments. Proven success administering servers, identity services, backups, and security controls while delivering responsive support that reduces downtime and improves reliability. Brings a strong mix of infrastructure administration, project execution, documentation, and automation to improve service delivery and long-term scalability.

• Provide responsive end-user support and scheduled maintenance while partnering with IT teammates to improve performance and reliability across Windows-based infrastructure.
• Troubleshoot Microsoft 365, Azure, Entra ID, Windows 11, and Windows Server issues, resolving escalated incidents and identifying root causes.
• Research issues, apply best practices, and implement practical solutions that strengthen system stability and day-to-day operations.
• Administer Active Directory, Group Policy, identity services, and server workloads across VMware, Nutanix, and Hyper-V environments.
• Configure and maintain firewalls, switches, wireless access points, IP routing, subnetting, and access control rules.
• Apply security best practices for email protection, endpoint protection, patch management, content filtering, and threat mitigation.
• Create software packages and automate deployment and inventory tasks using modern endpoint management tools.
• Monitor and maintain backup systems to support dependable recovery and business continuity.
• Develop PowerShell scripts to automate administrative tasks, streamline workflows, and improve operational efficiency.

• Lead infrastructure projects for acquisitions, relocations, mergers, greenfields, and home office initiatives while aligning scope, timelines, and technical requirements with business goals.
• Build and maintain project plans, schedules, and scopes of work, coordinating with stakeholders to define deliverables, dependencies, and resource needs.
• Oversee procurement, installation, and integration of IT infrastructure, including account setup, cabling, hardware deployment, and software configuration.
• Coordinate third-party vendors and on-site technicians to ensure installations, upgrades, and remediation work are completed on time and to standard.
• Plan and execute network migrations, system integrations (including EHR/POS), and deployment of optometry-specific devices with minimal disruption to operations.
• Conduct site surveys, testing, and quality assurance to verify system functionality, connectivity, and readiness before handoff.
• Support special IT initiatives by standardizing and automating repeatable processes that improve rollout consistency and operational efficiency.
• Maintain clear communication with stakeholders and cross-functional teams to keep projects on track and ensure milestones are met.

• Provided infrastructure support for a 40-person US office while ensuring reliable global coverage across time zones and prioritizing critical issues during UK off-hours.
• Enforced IT security protocols and supported ISO27001 compliance efforts to protect systems and data across US and UK operations.
• Partnered with the Head of IT to identify cost-saving opportunities, optimize resources, and recommend scalable technology solutions.
• Designed and deployed the network infrastructure for a US office expansion, delivering scalable and high-performance connectivity.
• Produced incident and resolution reporting for senior leadership, using operational data to improve visibility and decision-making.
• Built and maintained internal Confluence knowledge bases for IT teams and employees, improving self-service support and documentation quality.
• Partnered with DevOps to design and implement Jira Service Desk workflows that streamlined support processes and reduced resolution times.
• Collaborated with DevOps, Quality, and Operations teams to improve workflows, develop IT policies, and align processes with business objectives and best practices.

• Managed daily IT operations for 500+ employees, efficiently addressing issues through ticketing systems, email, and Slack to ensure minimal downtime and rapid problem resolution.
• Led employee on-boarding and off-boarding processes, ensuring seamless computer access, software installations, and strict adherence to company policies for security and compliance.
• Provided comprehensive technical support for Windows and macOS environments, ensuring optimal system security, performance, and uptime for end users.
• Supported and maintained virtual machines for remote employees, conducting regular maintenance and troubleshooting to ensure smooth operation and user connectivity.
• Developed and maintained training materials and documentation for staff and support teams, improving internal workflows and increasing efficiency across departments.
• Delivered training and technical support for internal web platforms, enterprise software, and conference room technology, enhancing user adoption and minimizing downtime.
• Collaborated with System Administrators to design, update, and enforce IT policies and procedures, ensuring alignment with organizational goals and enhancing operational efficiency.

• Supported daily IT operations for 150 employees, resolving issues through ticketing systems and email to minimize downtime and maintain productivity.
• Managed onboarding and offboarding activities, provisioning computer access, software, and permissions while maintaining compliance with company policies.
• Provided technical support on Windows environments, troubleshooting hardware, software, connectivity, and security issues.
• Conducted regular maintenance and repairs on company computers, printers, networks, and scanners to improving hardware reliability and reducing service interruptions.
• Streamlined IT hardware and software procurement processes, enhancing operational efficiency and reducing delays in equipment provisioning and deployment.
• Partnered with System Administrators to refine IT policies, procedures, and support workflows aligned with business needs.

• Built the process for requesting new and existing software to improve access governance and reduce unnecessary spend.
• Created and administered a software whitelist so employees could review approved tools and compare alternatives.
• Evaluated requested software for security risk, business impact, and day-to-day project use.
• Reviewed purchased software access for project teams and verified billing accuracy.

• Managed IT-related requests for the US office from employees and other facilities team members.
• Provided feedback on technical scenarios, feasibility, and cost considerations.

• Building, Troubleshooting, and Maintaining electronic circuits and computers.