Frank Brattin

Results-driven IT professional with extensive experience in system administration, infrastructure management, and implementation of complex IT projects across global and multi-site environments. Proven success in designing, deploying, and maintaining scalable, secure, and cost-effective IT solutions using Azure cloud services, Active Directory, virtualization technologies, and enterprise network systems. Adept at leading end-to-end infrastructure rollouts including network architecture, hardware/software deployment, and security controls while aligning with business objectives and compliance standards. Skilled in streamlining IT operations, optimizing resource utilization, and improving service delivery through automation, documentation, and cross-functional collaboration. Known for a hands-on, proactive approach to IT support that reduces downtime, enhances performance, and supports long-term organizational growth.

• Partner with IT team members to deliver responsive end-user support, perform scheduled network maintenance, and identify opportunities to enhance infrastructure performance and reliability.
• Provide advance troubleshooting across Windows environments, including Microsoft 365, Azure, Entra ID, Windows 11 endpoint management, and Windows Server roles and services.
• Identify root causes and implement innovative solutions by researching issues, applying best practices, and leveraging modern management tools.
• Administer and maintain Active Directory, Group Policy, identity services, and server systems across virtualized environments (VMWare / Nutanix / Hyper-V).
• Configure and maintain core networking components including firewalls, switches, wireless access points, IP routing, subnetting, and access control rules.
• Apply security best practices for email protection, endpoint protection, patch management, content filtering, and threat mitigation.
• Create and deploy software packages and inventory automation using modern endpoint management tools.
• Implement and monitor backup systems to ensure strong data recovery posture and operational continuity.
• Develop and maintain administrative scripts (PowerShell) to automate system tasks, streamline workflows, and improve operational efficiency.

• Lead and manage IT projects across acquisitions, relocations, mergers, greenfields, and home office initiatives, ensuring alignment with business goals.
• Develop and maintain detailed project plans, timelines, and scopes of work, while coordinating with stakeholders to define deliverables and resource needs.
• Oversee the procurement, installation, and integration of IT infrastructure, including account configuration, cabling, hardware, and software.
• Manage third-party vendors and on-site technicians to ensure timely and high-quality installations and upgrades.
• Plan and execute network migrations, system integrations (e.g., EHR/POS), and seamless integration of optometry-specific devices.
• Conduct thorough site surveys, testing, and quality assurance to ensure the reliability and functionality of IT systems.
• Perform IT special projects, supporting a growing network by automating processes for seamless IT operations.
• Sustain clear and effective communication with all stakeholders and cross-functional teams to ensure project milestones are met.

• Provided comprehensive IT support and infrastructure management for a 40-person US office, while ensuring seamless global coverage across time zones and prioritizing critical issues during UK off-hours.
• Enforced IT security protocols and ensured adherence to ISO27001 standards, maintaining compliance and data protection across US and UK operations.
• Collaborated with the Head of IT to identify and implement cost-saving strategies, optimize resource allocation, and recommend scalable, cost-effective technology solutions.
• Designed and deployed a new network infrastructure for a US office expansion, delivering scalable and high-performance connectivity.
• Created and maintained comprehensive incident and resolution reports for senior management, utilizing data-driven insights to inform decision-making and enhance overall IT operations.
• Developed and maintained two internal Confluence knowledge bases—one for IT/Enterprise Software teams and one for employees—boosting efficiency and promoting self-service support.
• Partnered with DevOps to design and implement Jira Service Desk solutions for key departments streamlining support workflows and reducing employee resolution times.
• Collaborated with DevOps, Quality, and Operations teams to streamline workflows, develop IT policies, and improve cross-functional processes, aligning efforts with organizational goals and industry best practices.

• Managed daily IT operations for 500+ employees, efficiently addressing issues through ticketing systems, email, and Slack to ensure minimal downtime and rapid problem resolution.
• Led employee on-boarding and off-boarding processes, ensuring seamless computer access, software installations, and strict adherence to company policies for security and compliance.
• Provided comprehensive technical support for Windows and macOS environments, ensuring optimal system security, performance, and uptime for end users.
• Supported and maintained virtual machines for remote employees, conducting regular maintenance and troubleshooting to ensure smooth operation and user connectivity.
• Developed and maintained training materials and documentation for staff and support teams, improving internal workflows and increasing efficiency across departments.
• Delivered training and technical support for internal web platforms, enterprise software, and conference room technology, enhancing user adoption and minimizing downtime.
• Collaborated with System Administrators to design, update, and enforce IT policies and procedures, ensuring alignment with organizational goals and enhancing operational efficiency.

• Provided comprehensive Help Desk support to over 150 employees, leveraging remote access tools and prompt troubleshooting to resolve technical issues efficiently and ensure minimal downtime.
• Administered Active Directory accounts, Microsoft Exchange mailboxes, and endpoint security software, ensuring secure, uninterrupted user access.
• Maintained and supported IT infrastructure across multiple locations, including local warehouses and remote retail pop-up stores, ensuring consistent system performance and minimal downtime.
• Conducted regular maintenance and repairs on company computers, printers, and networks, improving hardware reliability and reducing service interruptions.
• Streamlined IT hardware and software procurement processes, enhancing operational efficiency and reducing delays in equipment provisioning and deployment.

• Created from scratch a process for requesting new and currently used software for managing secure access and unnecessary costs.
• Created and administer a software whitelist for employees to see what the company currently uses and to compare similar software.
• Research new requested software for security risk and impact level for the company’s day-to-day or project use.
• Continually reviewed purchased software access for project use and ensured software is being billed properly.

• Managed any IT needs or wants for the US office requested from employees or other facility members.
• Provided feedback on possible IT scenarios and evaluated the financial responsibility.

• Building, Troubleshooting, and Maintaining electronic circuits and computers.